Orders are shipped from Specialty Fulfillment Center in Nampa, Idaho. All orders are shipped by USPS Priority Mail. If I have inventory in Calgary, I can sometimes fill Canadian orders from here, but not always. Interestingly, shipping from Calgary via Canada Post to Canadian customers is not always faster than shipping via USPS from Idaho, and the cost is pretty much the same.
Orders to Europe, Australia/New Zealand, and the rest of the world can only be shipped economically from Idaho by the U.S. Post Office's Priority Post service (which has tracking) or by small packet air mail (which does not). Some items can be shipped economically from Calgary using Canada Post's Tracked Packet service (must be under 1 kg). Email me if you need more information.
If I have what you need in stock in Calgary, local pickup can usually be arranged if I'm in town. I enjoy meeting my Calgary customers.
Special shipping requirements can always be accommodated. Just send an email before you place your online order.
We have shipped to every continent, including Antarctica. We ship to all countries except for a few that are serious fraud havens. You know who you are.
You can return items that were shipped in error, or that arrived damaged, or for any other legitimate reason. Let me know if you want a refund or replacement. Notify me by email and I will arrange for our fulfillment warehouse to send you a pre-paid return label.