Frequently Asked Questions

Information about Frugal Photographer and our products.

Table of Contents

  1. Who, what, when, where, and why are you?
  2. Is film really better than digital?
  3. What are your shipping policies?
  4. What are your payment policies?
  5. Can I reserve an item for future delivery if it is temporarily out of stock?
  6. Can I phone my order in?
  7. There's a problem! What is your phone number?
  8. What is your privacy policy?

return


About Frugal Photographer

Where are we? Frugal Photographer is a 100% web-based retail business, that went online on September 1, 2001, and has operated continuously ever since.

The company is run by me, a real person, David Foy, of Calgary, Alberta. There's nobody else here. I use the term "we" on this web site because there are a number of people elsewhere whose work and ingenuity make this whole enterprise possible.

Inventory is stored in, and shipped from, a fulfillment warehouse in Nampa, Idaho (Specialty Fulfillment Center). Very little inventory is located in Calgary, but when possible, Canadian orders are filled from Calgary.

Why are we here? Because photography is an important art form, and legacy systems and legacy processes are powerful tools for artistic expression. That's why some sculptors today still use mallets and chisels while others use 3D printers, and some use both. But my main motivation is that it saddens me to see so many excellent cameras go unused.

Legalese: The Frugal Photographer online store is an operating unit of Adox Fotowerke, Inc., incorporated and registered in the Province of Alberta. Adox Fotowerke, Inc. is not related in any way to the German company named Adox Fotowerke. The coincidence of the names is a long story that I will probably put up on my blog some day. Suffice it to say that my company and the German company of almost the same name have an excellent relationship, and we both try hard to minimize any confusion about who is who.

Back to Top

Film is better than digital, right? Right?

Sometimes yes, usually no.

They are different processes, used differently, for the same purpose, which is recording images. There are appropriate uses for both. Only in rare cases is one "better" than the other.

Most photographers who use film use digital cameras as well. Digital technology allows you to record a much greater number of images in a shooting session, and that's often very valuable. Your images are available immediately, and can be shared electronically within seconds. That's very powerful.

Film demands a slower, more contemplative approach. If your photography is starting to feel stale, an afternoon with a film camera will bring you back to the basics.

Film itself is a physical surface, radically modified by chemical reactions during exposure and development. Every film-developer combination is noticeably different in the way it records a scene. As you get to know your film-developer combination, you will begin to compose, and control lighting, and make processing decisions, that take its characteristics into account. This is a very different artistic and intellectual process than applying filters to an image created by your camera's software.

And last, but hardly least, film photography is a minimalist world. You can make gorgeous, deeply moving images with nothing but a pinhole and a shoebox. If you want to become an accomplished photographer, all you really need is a lens with an adjustable diaphragm and a shutter with adjustable speeds. Learning to read a light meter, set an aperture for the depth of field you want, and then select a shutter speed that will give you good shadow detail, seems complex until you compare it to the mind-numbing wizardry it takes to learn all the controls on a digital camera (not to mention the next step, which is that world of wonders called Photoshop). Minimalism is not the be-all and end-all of artistic endeavor, by any means — only the hardiest of wedding photographers is going to shoot weddings on film — but it is a very useful way of focusing on the roots of the art.

Back to Top

What are your shipping policies?

Almost all orders are shipped from Nampa, Idaho. Domestic US orders are shipped by Federal Express or the U.S. Post Office.

Canadian orders can be shipped from Idaho either through the US Post Office's Priority Post service or by Federal Express. Canadians should be aware that FedEx is required to collect duty and sales tax, and charges a fee to do so. Canada Post, on the other hand, only rarely collects duty and tax on the kind of small package that is typical of a Frugal Photographer order. Interestingly, shipping from Calgary via Canada Post to Canadian customers is not always faster than shipping from Idaho, and the cost is pretty much the same.

If I have what you need in stock in Calgary, local pickup can usually be arranged if I'm in town. I enjoy meeting my Calgary customers.

Orders to Europe, Australia/New Zealand, and the rest of the world can only be shipped economically by the U.S. Post Office's Priority Post service or by small packet air mail.

Special shipping requirements can always be accommodated. Just send an email before you place your online order.

We have shipped to every continent, including Antarctica. We ship to all countries except for a few that are serious fraud havens. You know who you are.

Back to Top

What are your payment policies?

You are asked to pay when you place your order, using PayPal, VISA, MasterCard, or Discover. We have no way of processing payments made by check, money order, or other online services. Companies and institutions buying in wholesale quantities should contact me about using purchase orders and establishing payment terms.

Our credit card processor is Bambora, formerly Beanstream, located in Vancouver, BC.

We never see any of your credit card information. It is sent from your browser via an encrypted SSH channel directly to the payment processor. It is never sent to us, never revealed to us, and it is not stored anywhere in our computer systems.

Back to Top

Can I reserve an item for future delivery if it is temporarily out of stock?

It depends. If the web site indicates that an item is available for pre-order, then yes, you can. You will be shown an anticipated in-stock date when you view the order form. You are asked to provide payment details at the time of your order, but we don't actually process your payment until the order is shipped.

We try to avoid back orders, but occasionally we slip up and ship part of your order at a later date. In those cases, we ship the second part of the order at our expense. If a back order takes too long, just notify me I'll cancel it and refund your money.

Back to Top

Can I order by phone?

No. Sorry to be brusque, but No.

I know this seems like I don't want your business, but it's not that.

I don't have employees, and I don't keep a regular office or regular hours. Even if you did get me on the phone, I have no way of processing payments. And the business is too small to afford a call center's monthly fees.

The fulfillment warehouse in Nampa, Idaho, doesn't have a call center that can process payments. They will happily work with you to solve shipping problems, but they can't take telephone orders (or give technical advice).

If you want to order outside the online system, I have no problem working something out with you. Please contact by e-mail, using the e-mail form on this web site.

Back to Top

How can I contact you? What is your phone number?

Telephone may seem like the fastest and easiest way to contact me, but it is actually the worst. For that reason, I don't make my phone number available.

Let me explain. It often takes me many days to return a call. This is not because I want to be hard to reach. It's because this is a very small business and I have a day job. I travel frequently, I have no employees to whom I can delegate, and I do not maintain a regular office. It is not unusual for me to be away from the telephone for up to five weeks at a time. If I'm in the darkroom making up rolls of film, or in a meeting, or having lunch, or driving, and the phone rings, I don't answer.

Usually our customer service is excellent. The payment processor is flawless. The people at the Nampa fulfillment warehouse are very good. They ship promptly and make very few errors. When there is a problem, I work with them and the payment processor to get it solved, quickly, and fairly. If a shipment goes missing, and some do, I'll have it shipped again. If the right thing to do is refund your payment, I refund it.

But sometimes our customer service is rotten. Every so often, the wheels fall off. Your first reaction is to pick up the phone. But nobody answers. You leave a message. Nobody calls back. You try again, later. Still no answer. It doesn't take long for you to get very angry.

But even when I can't answer the phone, I can usually reply to e-mails the same day. Even if I'm traveling, I'm never away from email for very long.

So to be sure you get the best possible customer service, not the worst, please contact by e-mail, using the e-mail form on this web site.

Back to Top

What is your privacy policy?

We never share your personal information or order details with anyone except our shipping warehouse and payment processor, unless required to do so by law.

Modern web sites cannot function without setting cookies, and we use cookies on this web site to control what happens when you click various navigation links. We do not set cookies that collect information about you.

Back to Top